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Procedure for patients who do not attend their booked appointments

** DNA - did not attend **

NEW DNA POLICY

As of 1st January 2018, this practice will be enforcing a new policy for patients who fail to attend their appointments. As you will see on the news, the NHS is under severe pressure and is overwhelmed with the demand from patients. Unfortunately, a large contribution to this problem is the amount of wasted appointments due to patients not attending.

Any patient who fails to attend 3 appointments at our practice will receive a written warning. A further DNA (did not attend) will result in them being removed from our practice list. This policy will apply to ALL healthcare professionals at our practice.

We would urge you to ensure your contact details are up to date on our system so that you receive text reminders for your appointments. We hope you understand our reasoning behind this and hope you see some benefit in ease of accessing appointments because of it.



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